Refund and cancellation Policy

Prolito doesn't accept general returns of online purchases. In case you receive a leakage or damaged product, you can raise an enquiry for a refund or replacement. However, that request must be raised within 2–3 days of product delivery. The replacement product is dispatched as soon as the customer representative informs the Operations team. Refunds take approximately 5–6 business days from the date of issue.

Important Terms:

  • For Cash on Delivery orders, the shipping and COD charges are non-refundable.

  • No claims for return or replacement will be valid if made after 7 days of delivery.

  • No request for a refund, return, or replacement will be accepted if the product delivered matches the order and is not damaged.

  • Valid photo proof of the damaged product is mandatory for refund/replacement. Seal-broken products will be considered invalid.

  • Refunds will be processed to the original payment method only.

  • There may be natural oil separation on top of the jar as no stabilizer/preservative is used. Please stir well before use. The oil is natural peanut oil—no refund will be given for this.

  • Prolito reserves all rights to accept or reject return requests.

Additional Note

  • Please note that we do not offer refunds or returns once an order has been placed.
    All sales are final.
    We encourage you to review your order carefully before confirming your purchase.

For Leakage or Damaged Products

  • If you receive a leakage, damaged, or incorrect product, you may request a replacement or refund within 3 days of receiving the item.

  • Replacement products will be delivered within 9 days.

  • If a refund is approved, the amount will be credited within 6 business days.

Cancellation Policy

Prolito reserves the right to cancel or reject any order in case of malicious, suspicious, or fraudulent payment methods. Refunds for cancelled orders will be processed according to company policies, and any applicable cancellation charges will be deducted from the refund.
A cancellation request will only be processed before the order is shipped.